Shop Pick Up
1. If You opt for Store Pickup in Your Order, We will confirm with You the pickup date and store location by email or whatsapp.
2. When the order is confirmed, please pick it up at the store within 3 days, otherwise the system will automatically cancel the order.If you cannot pick up the goods at the store within 3 days, please contact us first.
3. When You arrive at the designated store to pick up Your product, Customers are required to present the confirmation email and the credit card used for the transaction when pick up in store. Customers need to collect the goods in person and are required to sign & acknowledge the pick up notice.
4. If You need to change the pickup date , please email or telephone our customer service 2 working days in advance of the prior intended pickup date.
5. To provide better customer service experience, certain designated products must on the customer’s arrival at the store for pickup be opened for checking and activated immediately before handing over to the customer for receipt.
6. Upon the customer acknowledge receipt of the Product, the Products shall be deemed to be correct and of satisfactory quality.
7. If for any reason We find it necessary to amend the delivery date, We will notify You of the amended date as soon as possible. However, the delivery date is only Our best estimate and is not an element of the contract. Under no circumstances shall We be liable for any advancement or delay (for whatever reason and whether or not You have been notified) in the delivery date.
8. If You are unable to collect Your Products within 30 days after the Order confirmation email is received; or You have not provided Us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we may:
a. keep the related Products until the actual delivery date, and charge You a reasonable storage fee (including any insurance fee incurred); or
b. cancel Your Order and charge You any additional expenses and losses caused by insufficient and inaccurate information provided or Your failure to receive the Products; or
c. dispose of the unclaimed product in any way without any obligation or liability to You.
Local Delivery Services and Charges
1. If You have opted for delivery service in your Order, we will confirm with You the delivery date and time session by email / Whatsapp . Please note that no delivery service will be provided on Sunday and public holidays.
2. Delivery service is available in Hong Kong Island, Kowloon and the New Territories. If Delivery service to Tung Chung, Ma Wan and Discovery Bay ( To inquire ) . (excluding public holidays).
3. Delivery service is not applicable to Restricted Areas, some Outlying Islands, Hong Kong Disneyland, warehouses, vessels, and public areas such as stations/roads/staircases.
4. The daytime delivery charge of HK$100 shall apply. A delivery charge of HK$100 applies for all nighttime deliveries.
5. A delivery charge of HK$100 applies for both daytime and nighttime delivery services to village houses and walled villages throughout Hong Kong (regardless of the distance of transport).
6. For designated delivery address with elevator available and carrying item up/ down stairs needed after taking the elevator, a surcharge will be applied (HK$10 – HK$20 per floor per item; for stairs, 10 stairs count as one floor with a charge of HK$10 – HK$20 per floor per item. Complimentary gifts are excluded).
7. For designated delivery address with elevator available and carrying item up/ down stairs needed before taking the elevator, a delivery charge of HK$100 and a surcharge shall apply (HK$10 – HK$20 per floor per item; for stairs, 10 stairs count as one floor with a charge of HK$10 – HK$20 per floor per item. Complimentary gifts are excluded).
8. If there is no lift at the designated delivery address, only night delivery service will be provided with a delivery charge of HK$100, and a surcharge shall apply (HK$10 – HK$20 per floor per item; for stairs, 10 stairs count as one floor with a charge of HK$10 – HK$20 per floor per item. Complimentary gifts are excluded).
9. The customer shall pay the Extra delivery fee in cash on delivery to the courier.
10. We shall not liable for any delay or failure in delivering the Product(s) caused by or resulting from accidents, traffic conditions, weather conditions or any other causes beyond Our scope of control.
11. If You need to make any amendments to Your Order (such as delivery date, delivery time session or adding items, etc.), please inform Us at least 3 working days (excluding Sunday and public holidays) in advance of the prior agreed date and time of delivery.
12. If for any reason We find it necessary to amend the delivery date, We will notify You of the amended date as soon as possible. However, the delivery date is only Our best estimate and is not an element of the contract. Under no circumstances shall We be liable for any advancement or delay (for whatever reason and whether or not You have been notified) in the delivery date.
13. If You are unable to collect Your Products within 30 days after the Order confirmation email is received; or You have not provided Us sufficient or precise instructions for delivery, under the circumstances of not affecting any rights or indemnity and at our discretion, we may:
(i) keep the related Products until the actual delivery date, and charge You a reasonable storage fee (including any insurance fee incurred); or
(ii) cancel Your Order and charge You any additional expenses and losses caused by insufficient and inaccurate information provided or Your failure to receive the Products; or
(iii) dispose of the unclaimed product in any way without any obligation or liability to You.
14. We shall be deemed to have properly performed all obligations under the Contract upon delivery, and the Products delivered shall be deemed to be correct and of satisfactory quality.
15. All risks in the Products shall pass to You upon the Products being delivered to Delivery Address or being collected; however we shall retain title in the Products until full payment has been received
