1.Be vigilant: Think twice before providing any personal data, verify the purpose of collection of such data and whether it is mandatory to provide them. Do not disclose personal data to others arbitrarily, avoid clicking or scanning suspicious links and QR codes, and do not log into any suspicious websites;2.Authenticate the identity of callers: Even if the caller makes a video call or can provide your personal data, if you are in doubt about their identity, you should verify the authenticity of the caller or relevant organisations through other contact methods;3.Keep an eye on your accounts and transaction records: Regularly check online banking for any unusual log-in activities, unauthorised transfers or transactions in your bank accounts or credit cards;4.Password protection: Change the passwords of online banking accounts from time to time and enable two-factor authentication (if available). Never share passwords with anyone;5.Smart use of social media and instant messaging apps: Minimise the sharing of biometric data, such as portrait photos and videos, on social media platforms and instant messaging apps, and review the relevant default security and privacy settings; and6.Fraud prevention information: Pay attention to the fraud prevention information published by the PCPD, the Police or relevant organisations. Share the information with friends and relatives (especially the elderlies and youngsters) to enhance their awareness of fraud prevention.
Hello dear customer
{shop name} will not ask you for relevant financial account and credit card information through text messages or phone calls in any name or reason.
If you receive relevant phone calls or text messages, please be vigilant, and do not trust the instructions of unknown calls. If you have any doubts, please contact {shop name} at the first time or call the Police Department for confirmation.
When you receive an unknown call, please be vigilant, and beware of the method of the other party tampering with the phone number or pretending to be a specific company, bank, or judicial agency . Please do not click on unknown links, social media friend invitations or text messages you do not know.
Common fraudulent tactics such as "repeated ordering" and "wrongly setting up installment payment" to win the trust of consumers, and then require online banking or ATM operation procedures. If it is related to bank accounts, please call the bank directly. If the content of the call requires you to operate relevant accounts and provide information, please refuse directly to reduce the risk of fraud.
Please also change your password regularly, strengthen the password strength (use a mixture of uppercase and lowercase English and numbers), and do not enter account passwords on public computers to improve information security.
{shop name} customer service email：
